How quickly will I get a response?

Typically within one business day. We process inquiries submitted via the form and by email Monday to Friday from 09:00 to 17:00 CET – you can also reach us by phone during those hours.

Do you also work with private customers?

Our services are aimed exclusively at business customers, public authorities, and organizations. We do not enter into contracts with consumers.

Do you also come to our site?

Yes. We operate out of Nuremberg and support customers on-site and remotely – from the initial site survey through implementation and ongoing support.

Can I order hardware directly?

Yes, in the ASCEND Shop at shop.ascend.de – with business pricing plus VAT. For questions about an order, you can reach us through the same channels as here.

I'm already a customer and have an issue – how do I reach support?

As an existing customer, you can reach our support directly at +49 911 148875-10 or by email at support@ascend.de – with a short description and your callback number. For urgent faults, calling is best.

Is your advice vendor-independent?

Yes. We are a Peplink Certified Gold Partner and Ekahau Reseller Partner and also work with other manufacturers such as Teltonika, Ubiquiti, and Poynting – we recommend whatever fits your requirements.

Contact · ASCEND GmbH, Nürnberg

Let's talk about your network.

Whether it's Wi-Fi, site connectivity, Starlink, or IT support: you can reach us directly – by phone, email, or the form below. We usually reply within one business day.

Send a message Call: +49 911 148875-20

Three ways to reach us

Choose the channel that suits you best – there's always a member of our team in Nuremberg on the other end.

Phone

+49 911 148875-20 – international

0800 1488750 – toll-free from Germany

+49 911 148875-10 – support for existing customers

Monday to Friday, 09:00–17:00 CET

Call now

Email

team@ascend.de

For quotes, project inquiries, and questions about existing orders.

support@ascend.de

For existing customers with a fault or service request. We typically reply within one business day.

Send an email

Visit us in Nuremberg

ASCEND GmbH

Wilhelm-Spaeth-Straße 2 90461 Nürnberg

Appointments by arrangement – in person at our office, at yours, or remote.

See directions

What you can rely on

0+years as an IT systems house in Nuremberg

0 business dayuntil first response – typically

0 %vendor-independent advice

0 €for the initial consultation – free and non-binding

Your points of contact

At ASCEND, you speak directly with the people who take your inquiry and deliver your project – from the first question to ongoing support.

Johannes FickeisManaging Director
Peplink Certified Engineer (PCE)Peplink Certified Engineer
Peplink Certified Associate (PCA)Peplink Certified Associate
Peplink Certified Sales Specialist (PCSS)Peplink Certified Sales Specialist
PCE TrainerPeplink Certified Engineer Trainer
Christian HeckelManaging Director
Peplink Certified Engineer (PCE)Peplink Certified Engineer
Peplink Certified Associate (PCA)Peplink Certified Associate
Peplink Certified Sales Specialist (PCSS)Peplink Certified Sales Specialist
Ekahau Certified Survey Engineer (ECSE)
Sarah FickeisOffice assistance

We look forward to hearing from you!

Send us a message — we will get back to you shortly with personal advice.

What happens after you contact us

1
You reach outBy form, email, or phone – a few lines are enough. A quick note on the topic and your callback number speed everything up.
2
We get back to youTypically within one business day, a member of our team gets in touch to understand your needs.
3
You get a concrete proposalAn honest assessment and, if needed, a quote – vendor-independent and tailored to your requirements.
4
Implementation and supportOn-site in Nuremberg or remote: we implement, document, and remain your point of contact during ongoing operations.

Frequently asked questions about contacting us

Directions and location

Map: ASCEND GmbH, Wilhelm-Spaeth-Straße 2, 90461 Nürnberg

How to find us

ASCEND GmbH Wilhelm-Spaeth-Straße 2 90461 Nürnberg Germany

Our office is located in the Nuremberg district of Glockenhof, southeast of the old town. Please make an appointment before visiting – then we'll have time set aside for you.

Plan your route

Company details for your order

Company	ASCEND GmbH
Address	Wilhelm-Spaeth-Straße 2, 90461 Nürnberg, Germany
Managing Directors	Christian Heckel, Johannes Fickeis
Register Court	Amtsgericht Nürnberg (local court), HRB 26719
VAT ID	DE273149231
Phone	+49 911 148875-20
Fax	+49 911 148875-99
Email	team@ascend.de