Your IT keeps you up at night? Not anymore.
Server down at 7 AM. Nobody answers. Employees idle. Clients waiting. — Sound familiar? ASCEND is your IT support company in Germany: everything from a single source, proactive, with SLA-guaranteed response times. Based in Nuremberg, supporting clients across Europe remotely — so your IT runs, and you focus on your business.
When the server goes down at 7am — and nobody answers.
Why companies choose ASCEND as their IT partner
They don't choose us for the lowest hourly rate. They choose us because their IT works, costs are predictable — and when the server goes down at 7 AM, someone actually answers.
SLA-guaranteed response times
IT security as standard, not as an add-on
One contact, one team
Remote support across Europe — on-site in Nuremberg
Proactive, not reactive
Predictable IT costs
When IT just runs — calm, monitored, reliable.
When IT works, nobody thinks about it. That's exactly our goal.
You know the feeling: the server's been down for an hour, nobody answers the provider's phone, employees are idle and clients are waiting. It's exactly in that moment that you realize what a reliable IT partner is worth.
ASCEND is your IT support company in Germany. As an MSP (Managed Service Provider), we handle your networks, hardware, security and telecommunications — all from a single source. We develop data protection and security concepts with you, support you with GDPR compliance, and bring your IT to the level where it simply works.
Companies often hold themselves back when proven processes have to change because of a rigid IT infrastructure. ASCEND takes the efficient and sustainable approach: we adapt the IT infrastructure to your processes — not the other way around. This way, IT makes your work easier.
Our services: IT support from a single source
From managed servers to server room planning — everything that makes your IT infrastructure reliable and secure. One contact, one contract, no excuses.
Managed Services
We take over the ongoing operation of your IT systems — so your employees can work without interruptions and you can focus on your core business. No more tickets open for weeks.
SD-WAN
Networking multiple locations via intelligent SD-WAN solutions with bonding — for stable, redundant internet connectivity even in remote locations. Your construction site 200 km away gets the same connection as your main office.
System integration
We adapt the IT infrastructure individually to your processes — efficient and sustainable rather than rigid. This way, IT makes your work easier, not more complicated.
Managed Server
Servers with the best access times, rapid system upgrades and delay-free email retrieval. Procurement of hardware and accessories included.
Managed Client
All processes around your client systems: access to data and applications, individual licensing — adapted to your needs, at a fixed or mobile workstation. New employee? Configured within an hour.
Managed Antivirus & Firewall
Up-to-date virus scanner and powerful firewall — we protect your company effectively against unauthorized access, data theft and viruses. We update the rules before the threats emerge.
Email security
Multi-level security concept: GDPR-compliant archiving, antispam and antivirus. ASCEND: Your IT system house expert
Wireless / WLAN
Implementing solid networks was one of the main reasons for founding ASCEND. Since then, we have implemented the ideal network solution for every customer — also for you.
Office 365
Cloud migration and setup of Office 365 — so you can fully leverage the potential and focus on your business success.
Network hardware
Routers, switches and SD-WAN solutions from Peplink, Teltonika and other leading manufacturers. Order network hardware in the shop →
What our customers say
The ASCEND LTE solution enabled maximum download and upload speeds. This allowed us to run smooth PACS RIS video radiology operations in remote locations for teleradiology. Without ASCEND, this would not have been possible.
Dr. med. Norbert WilkeClinical Associate Professor of Radiology, Radiologisches Zentrum HöchstadtThanks to ASCEND, we were able to further develop our IT infrastructure so that it now works reliably and securely. Mr. Fickeis and his team also help us meet the extremely high data protection requirements of our clients, which we have as a call center. Even in emergencies, response times are very short. Great, many thanks for the long-standing — good cooperation.
Karl MökeschManaging Director, BM-InfoTrend GmbHAfter our system administrator left, ASCEND helped us regain control of our IT within a few days. Thanks to ASCEND's help, we were able to continue working quickly and minimize the damage caused by the previous person in charge. ASCEND also supports us on data protection and security issues to ensure we can work safely in the future. A big compliment to the entire ASCEND team!
Jovenito OngonManaging Director, Bens BalikbayanNetwork management
Your networks are in 100% competent hands with ASCEND. The IT experts of our team ensure that your company network functions and is constantly available. Faulty components or failures are detected and fixed promptly through proactive monitoring.
A local network should be professionally structured and configured — this enables stable communication and fast data exchange. Good planning is essential. Talk to us early.
For the wireless internet connection, which should be high-performance in all areas of your company, we advise you on transmission rates, radio frequencies and positioning of access points. With our experience and, if necessary, a WLAN simulation, we find the best solution. State-of-the-art networking solutions
IT support & infrastructure
Proactive support for your entire IT landscape — from remote support to virtualization. You only notice it when you stop having problems.
Remote support
Secure and fast remote maintenance: Our technicians establish a remote connection and resolve issues promptly while conserving resources. Most problems are solved remotely — no waiting for an on-site visit.
Hardware monitoring
Proactive setup and monitoring of your systems. We identify vulnerabilities early and eliminate faults before functionality is impaired — high availability through redundancy.
Mobile device management
If an employee device is lost, our mobile device management provides the necessary security: GDPR-compliant locating or data deletion — for a balance between productivity and security.
Server & PC cleaning
Professional cleaning of PCs and servers including accessories. Contamination reduces performance over time and can cause overheating. We also clean outside business hours.
User administration
Access rights assigned individually — by department, responsibility or field of expertise. Each user gets exactly the rights they need.
IT infrastructure analysis
Consulting on IT processes, IT security and overall infrastructure. We identify early on where performance bottlenecks and sources of error can occur.
Virtualization
Use IT infrastructure efficiently and save costs: Through pre-configured virtual systems, you provide workstations in a centralized manner — accessible from anywhere.
Telephone systems
Conventional or virtual — we advise you to clarify your requirements and find the most intelligent solution.
Internet connectivity
Before your connections reach their limits: We find a solution to cover your data volume stably and economically — especially when you network multiple locations. ASCEND – Your IT service provider throughout Germany
IT security
A single cyberattack — and suddenly an entire market comes to a standstill. Backup checks, patch management, endpoint protection and firewall management are not add-on options with us, but part of professional IT management. Because security isn't an extra.
Data backup
Practical solutions for storing and archiving your valuable data. We develop the right concept together with you and accompany the implementation. We test the restore — because an untested backup is not a backup.
Update & patch management
Your systems are always up to date: Updates and patches are applied regularly, processes run centralized and automated.
IT emergency planning
Procedures for realistic emergency scenarios — so your employees know exactly what to do in the event of a failure. Spare parts or entire systems are kept in stock.
Monitoring critical systems
Act instead of react: In many cases, a failure announces itself in advance. We make potential problems visible early and fix them before your processes are affected.
Encryption
USB sticks, phones, tablets, hard drives, directories and emails — we encrypt your sensitive data so that unauthorized persons cannot view it under any circumstances.
Server room planning
From room layout to video surveillance and access control to power supply — we plan all important details of your server room.
Antivirus & firewall
Up-to-date virus scanner and powerful firewall — effective protection against unauthorized access, data theft and viruses.
UPS solutions
Uninterruptible power supply keeps your systems available even when the main power source fails. Overvoltages and frequency changes are compensated.
Security management
Regular analysis of your IT landscape based on current threats — we help you close vulnerabilities. Data protection and operational processes under control.
Our satisfied customers
From global brands to local SMEs — companies across Germany trust ASCEND as their IT support company.
Technology partners & manufacturers
We work with the leading manufacturers in the network and IT industry.
Frequently asked questions about IT support in Germany
Request a free consultation
IT giving you headaches? Write to us — we'll get back to you promptly with a personal consultation. No obligation, no hidden costs.
Your IT should simply work. Let's make it happen.
Arrange a free consultation now — personal, no obligation, and fast. Stop waiting days for a response.